A few weeks ago I popped into a local boutique to check in on a Rachel Comey dress that I have been coveting - its out of my price range for a dress that I honestly would maybe wear no more than 4x's this year if that (retail $562). I am trying to be smarter about what I am buying and where I can wear it. I left my name with the sales staff to call me or email me if the dress went on sale as then maybe I could justify it. Cruising the web tonight I checked out the shops website and clicked (almost instinctivly) on the "sale" button and there it was, the dress I left my name, number and email for (if it went on sale) on sale for about 30% off. Still a bit out of my range for what the dress is, and maybe I am a bit more peeved that no, they never called me or emailed me.
With the move coming up it would be irresponsible to spend that on a dress I will rarely wear when there are so many other things we need for the new home, but really what it comes down to is that I hate when a store (especially a small one that I want to give money too) can't offer good customer service. Especially when I purchased a rag & bone dress from a woman at Nordstrom who remembers my name and says hi to me every time I come into the store (and I have only bought the one item from her).


And this is why SFA, Nieman's and Nordstroms gets a lot of people's money--commission works wonders when it comes to customer service/outreach.
ReplyDeleteI just saw this (it went to spam which I never check) so sorry :) Its true Neiman's and Nordies = best customer service.
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